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Map and access
Map Getting to the Mine by coach or car Car park Taxi Access by public transit Address details Didn’t find the information you need?

Map

Getting to the Mine by coach or car

The “Wieliczka” Salt Mine is located 10 km south-east of Krakow city centre, near the exit from the A4 motorway at the Kraków Wieliczka junction.

Mark the route:

Parking

How will the ordered goods be delivered?
Delivery is made by courier company.
What are the costs of parcel delivery in Poland?
The cost of delivery depends on the weight of the shipment – you will see the exact price before completing the transaction.
What are the costs of delivery abroad?
The cost of delivery depends on the weight of the shipment and the country to which the package is to be delivered – you will see the exact price before completing the transaction.
What is the order processing time?
We make every effort to ensure that all orders are processed within two working days of receipt of payment. In special cases, however, the time may be extended.
Is it possible to correct a placed order?
Yes, any order can be changed unless the product has been shipped and a proof of purchase has been issued. To change your order, send an email to: sklep@kopalnia.pl.
Can I collect the ordered products myself or do you only sell by mail order?
All orders placed in the online store are carried out by a courier company. You can also visit the shop at the Mine.
What is the maximum weight of a shipment?
30 kg. The limit is the result of transport restrictions.
Is it possible to check the contents of the package before paying the due amount to the courier?
We do not offer cash on delivery shipping.
How do I check the status of my order and track my shipment?
You can keep track of the status of your shipment in real time. Once the package has been sent, you will receive a link and a tracking number.
How can I pay for the order?
By bank transfer or credit card via PayU.
Is it possible to pay for the purchased goods by bank transfer?
Yes, you can choose this option in PayU.
How much time do I have to make a payment?
We ask for payment as soon as possible, so that we can ship your ordered products in a timely manner. The maximum waiting time for payment is:
  • 5 days – in the case of goods
  • 2 days – in case of tickets for concerts and events 
After this time the order is cancelled.
Is it possible to receive a VAT invoice for the purchased goods?
Yes. When placing an order, please indicate that you want to receive an invoice and provide the necessary data.
Is it necessary to create an account in order to make a purchase in the online store?
Creating an account is not possible. You can enter your shipping and invoicing details when placing your order.
How much time do I have to return the ordered goods?
Purchased tickets cannot be returned. All other products must be sent back within 14 days of receipt in order to be returned.
Is it possible to return the goods without giving any reason?
The customer may not return purchased tickets.
The customer may return other goods purchased in our shop without giving any reason within 14 days from the date of receipt of the shipment, provided that the goods have not been used and have not been damaged or destroyed in any way. Goods must be returned in their original, intact packaging together with the received VAT invoice. The shop guarantees the return of the price of the goods. Refunds can be made by bank transfer or postal order to the indicated address. The cost of courier shipments, i.e. shipping and returning the goods, is not refundable.
Is it possible to exchange purchased products?
Exchanges are not possible, so please choose carefully.
I want to return the merchandise. Who pays the return shipping fee?
When returning the goods, you pay the shipping costs.
I want to return the merchandise. What conditions do I have to meet?
Send us the following:
  • goods in original, intact packaging, without traces of use
  • completed return form – you will find a sample in the e-mail with confirmation of order acceptance
  • VAT invoice – if it was attached to the parcel at your request.
Can I return my concert ticket?
No, tickets to concerts or events cannot be returned, so please choose carefully.
Are the tickets assigned to a specific person?
No, we only offer bearer tickets. They are protected by a code and can only be used once.

Taxi

How will the ordered goods be delivered?
Delivery is made by courier company.
What are the costs of parcel delivery in Poland?
The cost of delivery depends on the weight of the shipment – you will see the exact price before completing the transaction.
What are the costs of delivery abroad?
The cost of delivery depends on the weight of the shipment and the country to which the package is to be delivered – you will see the exact price before completing the transaction.
What is the order processing time?
We make every effort to ensure that all orders are processed within two working days of receipt of payment. In special cases, however, the time may be extended.
Is it possible to correct a placed order?
Yes, any order can be changed unless the product has been shipped and a proof of purchase has been issued. To change your order, send an email to: sklep@kopalnia.pl.
Can I collect the ordered products myself or do you only sell by mail order?
All orders placed in the online store are carried out by a courier company. You can also visit the shop at the Mine.
What is the maximum weight of a shipment?
30 kg. The limit is the result of transport restrictions.
Is it possible to check the contents of the package before paying the due amount to the courier?
We do not offer cash on delivery shipping.
How do I check the status of my order and track my shipment?
You can keep track of the status of your shipment in real time. Once the package has been sent, you will receive a link and a tracking number.
How can I pay for the order?
By bank transfer or credit card via PayU.
Is it possible to pay for the purchased goods by bank transfer?
Yes, you can choose this option in PayU.
How much time do I have to make a payment?
We ask for payment as soon as possible, so that we can ship your ordered products in a timely manner. The maximum waiting time for payment is:
  • 5 days – in the case of goods
  • 2 days – in case of tickets for concerts and events 
After this time the order is cancelled.
Is it possible to receive a VAT invoice for the purchased goods?
Yes. When placing an order, please indicate that you want to receive an invoice and provide the necessary data.
Is it necessary to create an account in order to make a purchase in the online store?
Creating an account is not possible. You can enter your shipping and invoicing details when placing your order.
How much time do I have to return the ordered goods?
Purchased tickets cannot be returned. All other products must be sent back within 14 days of receipt in order to be returned.
Is it possible to return the goods without giving any reason?
The customer may not return purchased tickets.
The customer may return other goods purchased in our shop without giving any reason within 14 days from the date of receipt of the shipment, provided that the goods have not been used and have not been damaged or destroyed in any way. Goods must be returned in their original, intact packaging together with the received VAT invoice. The shop guarantees the return of the price of the goods. Refunds can be made by bank transfer or postal order to the indicated address. The cost of courier shipments, i.e. shipping and returning the goods, is not refundable.
Is it possible to exchange purchased products?
Exchanges are not possible, so please choose carefully.
I want to return the merchandise. Who pays the return shipping fee?
When returning the goods, you pay the shipping costs.
I want to return the merchandise. What conditions do I have to meet?
Send us the following:
  • goods in original, intact packaging, without traces of use
  • completed return form – you will find a sample in the e-mail with confirmation of order acceptance
  • VAT invoice – if it was attached to the parcel at your request.
Can I return my concert ticket?
No, tickets to concerts or events cannot be returned, so please choose carefully.
Are the tickets assigned to a specific person?
No, we only offer bearer tickets. They are protected by a code and can only be used once.

Access by public transit

Kraków - Wieliczka

  • Delivery is made by courier company.
  • The cost of delivery depends on the weight of the shipment – you will see the exact price before completing the transaction.
  • The cost of delivery depends on the weight of the shipment and the country to which the package is to be delivered – you will see the exact price before completing the transaction.
  • We make every effort to ensure that all orders are processed within two working days of receipt of payment. In special cases, however, the time may be extended.
  • Yes, any order can be changed unless the product has been shipped and a proof of purchase has been issued. To change your order, send an email to: sklep@kopalnia.pl.
  • All orders placed in the online store are carried out by a courier company. You can also visit the shop at the Mine.
  • 30 kg. The limit is the result of transport restrictions.
  • We do not offer cash on delivery shipping.
  • You can keep track of the status of your shipment in real time. Once the package has been sent, you will receive a link and a tracking number.
  • By bank transfer or credit card via PayU.
  • Yes, you can choose this option in PayU.
  • We ask for payment as soon as possible, so that we can ship your ordered products in a timely manner. The maximum waiting time for payment is:
    • 5 days – in the case of goods
    • 2 days – in case of tickets for concerts and events 
    After this time the order is cancelled.
  • Yes. When placing an order, please indicate that you want to receive an invoice and provide the necessary data.
  • Creating an account is not possible. You can enter your shipping and invoicing details when placing your order.
  • Purchased tickets cannot be returned. All other products must be sent back within 14 days of receipt in order to be returned.
  • The customer may not return purchased tickets.
    The customer may return other goods purchased in our shop without giving any reason within 14 days from the date of receipt of the shipment, provided that the goods have not been used and have not been damaged or destroyed in any way. Goods must be returned in their original, intact packaging together with the received VAT invoice. The shop guarantees the return of the price of the goods. Refunds can be made by bank transfer or postal order to the indicated address. The cost of courier shipments, i.e. shipping and returning the goods, is not refundable.
  • Exchanges are not possible, so please choose carefully.
  • When returning the goods, you pay the shipping costs.
  • Send us the following:
    • goods in original, intact packaging, without traces of use
    • completed return form – you will find a sample in the e-mail with confirmation of order acceptance
    • VAT invoice – if it was attached to the parcel at your request.
  • No, tickets to concerts or events cannot be returned, so please choose carefully.
  • No, we only offer bearer tickets. They are protected by a code and can only be used once.

Address details

  • How will the ordered goods be delivered?
    Delivery is made by courier company.
  • What are the costs of parcel delivery in Poland?
    The cost of delivery depends on the weight of the shipment – you will see the exact price before completing the transaction.
  • What are the costs of delivery abroad?
    The cost of delivery depends on the weight of the shipment and the country to which the package is to be delivered – you will see the exact price before completing the transaction.
  • What is the order processing time?
    We make every effort to ensure that all orders are processed within two working days of receipt of payment. In special cases, however, the time may be extended.
  • Is it possible to correct a placed order?
    Yes, any order can be changed unless the product has been shipped and a proof of purchase has been issued. To change your order, send an email to: sklep@kopalnia.pl.
  • Can I collect the ordered products myself or do you only sell by mail order?
    All orders placed in the online store are carried out by a courier company. You can also visit the shop at the Mine.
  • What is the maximum weight of a shipment?
    30 kg. The limit is the result of transport restrictions.
  • Is it possible to check the contents of the package before paying the due amount to the courier?
    We do not offer cash on delivery shipping.
  • How do I check the status of my order and track my shipment?
    You can keep track of the status of your shipment in real time. Once the package has been sent, you will receive a link and a tracking number.
  • How can I pay for the order?
    By bank transfer or credit card via PayU.
  • Is it possible to pay for the purchased goods by bank transfer?
    Yes, you can choose this option in PayU.
  • How much time do I have to make a payment?
    We ask for payment as soon as possible, so that we can ship your ordered products in a timely manner. The maximum waiting time for payment is:
    • 5 days – in the case of goods
    • 2 days – in case of tickets for concerts and events 
    After this time the order is cancelled.
  • Is it possible to receive a VAT invoice for the purchased goods?
    Yes. When placing an order, please indicate that you want to receive an invoice and provide the necessary data.
  • Is it necessary to create an account in order to make a purchase in the online store?
    Creating an account is not possible. You can enter your shipping and invoicing details when placing your order.
  • How much time do I have to return the ordered goods?
    Purchased tickets cannot be returned. All other products must be sent back within 14 days of receipt in order to be returned.
  • Is it possible to return the goods without giving any reason?
    The customer may not return purchased tickets.
    The customer may return other goods purchased in our shop without giving any reason within 14 days from the date of receipt of the shipment, provided that the goods have not been used and have not been damaged or destroyed in any way. Goods must be returned in their original, intact packaging together with the received VAT invoice. The shop guarantees the return of the price of the goods. Refunds can be made by bank transfer or postal order to the indicated address. The cost of courier shipments, i.e. shipping and returning the goods, is not refundable.
  • Is it possible to exchange purchased products?
    Exchanges are not possible, so please choose carefully.
  • I want to return the merchandise. Who pays the return shipping fee?
    When returning the goods, you pay the shipping costs.
  • I want to return the merchandise. What conditions do I have to meet?
    Send us the following:
    • goods in original, intact packaging, without traces of use
    • completed return form – you will find a sample in the e-mail with confirmation of order acceptance
    • VAT invoice – if it was attached to the parcel at your request.
  • Can I return my concert ticket?
    No, tickets to concerts or events cannot be returned, so please choose carefully.
  • Are the tickets assigned to a specific person?
    No, we only offer bearer tickets. They are protected by a code and can only be used once.

Didn’t find the information you need?

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