Questions and answers

• Opening hours

  The opening and touring times depend on the day you wish to visit the mine.
  You can check the details here.

• Guide

  The tour always takes place under the supervision of a guide.

• Touring languages

  The tour is available in Polish, English, German, French, Italian, Russian, Spanish and Ukrainian

• Starting the tour

  The assembly point is the Daniłowicz Shaft, which the tourists then use to go down into the salt underground. Tours with Polish-speaking guides, as well as with guides speaking languages other than Polish take place at designated times, subject to the availability of tickets on-line.
  
  

• Clothing

  The route includes approx. 800 stairs, 380 of which are at the start. Please wear comfortable shoes and clothing according to the conditions on the route. The temperature underground falls within the range of 17–18ºC.

• Ticket sales

  You can buy tickets:
  

  • at the Mine’s website
  • at the ticket machine located at the entrance to the “Wieliczka” Salt Mine, on the opposite side to the Daniłowicz shaft
  • at the ticket office in the Daniłowicz Shaft, Daniłowicza 10, Wieliczka (provided there are tickets available, which were not purchased on-line)

  Detailed information about ticket prices and discounts can be found here.
  The ticket also entitles you to visit the underground exhibition of the Cracow Saltworks Museum.
  
  

• Luggage

  Only a small carry-on luggage (with maximum dimensions of 20x20x35 cm) is allowed during the tour of the Mine. You may leave any larger luggage at our automated luggage lockers; however, please keep in mind that the number of lockers and their size are limited, which means that the availability of a suitable luggage locker cannot be guaranteed. Luggage storage is available free of charge during touring hours. When going for a tour of the mine, try your best to avoid taking large luggage and baby strollers with you, as the mine lacks the appropriate storage facilities to keep them for you.
  
  For detailed information on the operation of the luggage storage, please refer to the Terms and Conditions.

• Food

  On the Tourist Route, you can relax and dine in designated locations. Karczma Górnicza, located 125 metres underground, serves Polish cuisine as well as hot and cold beverages.

  At Bistro Posolone, located on the surface, right next to the Daniłowicz Shaft, you can choose from a wide range of salads, pizzas, burgers, pasta, as well as drink delicious coffee.
  
  You can eat a meal before or after your tour at the Grand Sal**** Hotel restaurant.
  
  
  

• Toilets

  Before starting the tour, you can use the toilets, which are located right next to the Daniłowicz Shaft. Toilets are also available underground in two locations on the tour.

• ATM

  The ATMs can be found on the premises of the Mine, near the Daniłowicz Shaft.
  All catering and retail outlets in the Mine accept card payments.

• Touring with children

  Wieliczka is open to children of all ages. Moreover, children under 4 years of age are entitled to free admission. We have also prepared facilities for families visiting Wieliczka: a changing table and special chairs in Karczma Górnicza. Due to the large number of stairs in the Mine, the use of strollers is not recommended.

• Visitors with disabilities

  Some of the underground workings of the Tourist Route are adapted for people with limited mobility.
  The tours are taking place from Monday to Sunday during the first and last opening hours and are led by a Polish- or English-speaking guide. Prior booking is required in order to take advantage of the tour offer. To book a tour, send an e-mail to: rezerwacja@kopalnia.pl
  The number of participants is limited. 
  
  You can take an assistance dog or a guide for blind and visually impaired people to the mine.